Ryanair CEO Michael O’Leary says he is “wearing a sagum” to apologize to his customers, but he continues to beat his employees with his stick: He promises “hell will freeze over” before he allows Ryanair to become unionized.
On Thursday, O’Leary had to face a challenging test: Ryanair’s shareholders’ meeting. He came out even stronger, with an increase in his popularity.
He acknowledged the “serious reputation and brand damage” caused by the 2,100 canceled flights that have created and will create problems for 300,000 passengers across Europe. The estimate cost of the damage is €25 million. But the inventor of the low cost model continues unabated on his way. He did not answer to the questions from journalists and continues to argue that there is no issue with the pilots.